warranty.

Our mattresses come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

body impressions

The sleeping panel on your mattress is made up of a combination of foam and comfort fibers, and when the mattress is new you will notice that the panel is uniform in appearance. However, as the mattress wears, those layers will respond to your body and consequently, will reduce marginally in loft. This is completely normal and highlights that the layers are performing as they should. This marginal reduction in loft does not affect the performance, support or lifespan of the mattress.

this warranty / guarantee does not cover

  • Mattress fabric including stains, soiled or burns.

  • Normal body impressions (less than 30mm).

  • Damaged or torn handles which should only be used to position the mattress and should not be used to support the full weight of the mattress.

  • Border wires, which run along the perimeter of the mattress and foundation, bent due to moving or bending the mattress (unless specifically designed for use on an adjustable base).

  • Bedding sold as is.

  • Bed height.

  • Comfort preference, or any adjustments to comfort layers.

  • Heat issues.

  • Damage due to abuse.

  • New mattress material odour.

  • Mattress damage due to inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set (refer to slat and platform beds).

  • Minor manufacturing anomalies that do not impact the performance of the bed.(eg, mis-stitching on quilting).

  • Any mattress that has or displays any of the above stains or damages are NOT covered and will make any and all warranty claims null and void.

  • We strongly suggest the use of a mattress protector at all times to ensure your mattress is in good condition so as not to void any potential warranty claims due to stains or marks.

  • Mattress comfort or damage caused by the use of incorrect or poorly made bed or bed base. See our Frequently Asked Question page for more detail.

warranty form